Point of Service Operations
At Advanced Patient Advocacy, we know that treating the patient with dignity and respect results in much higher revenue return and a more positive patient experience. Our methods are based on the knowledge that only comes with years of experience working in and servicing the healthcare industry. We will work with you to implement a customized program to define and improve your existing point of service collection program. We use scripted dialogue work- flow processes designed to integrate with your existing collection protocols and practices. In addition, we ensure that we screen and evaluate all patients for all available Medical Assistance programs. Our company’s proprietary software system provides our Advocates real-time evaluation and management tools to expedite the decision making process.
Benefits of the Point of Service Collection Program:
- Increase upfront collections
- Decrease bad debt and A/R days
- Patients better understand their financial responsibility ultimately improving patient satisfaction.
- Expedite cash collections
- Improve the integrity of patient demographic information
- Identify patients who qualify for Medical Assistance or other insurance programs early in the revenue cycle
Our Point of Service team is chartered to move a traditional post service program to a pre-access deliverable. We will do so, in a manner, which does not compromise compassion for patients or cause unnecessary administrative work for hospital personnel. Find out more by filling out our questionnaire.
